In rare, but nevertheless unfortunate cases, emails sent from Smarp platform can be considered as a spam by some email clients.
Email domain whitelisting
All Smarp platform emails are sent from support (at) smarp.com. Whitelisting this address is often enough.
In other situations it can become necessary to whitelist specific IP addresses. Smarp uses following IP address to send automated emails:
To provide reliable and secure email service, Smarp uses the following:
MANDRILL service: Mandrill is a reliable, scalable, and secure delivery API for transactional emails from websites and applications. It's ideal for sending data-driven transactional emails, including targeted e-commerce and personalized one-to-one messages.
DMARC: “Domain-based Message Authentication, Reporting & Conformance”, is an email authentication protocol. It builds on the widely deployed SPF and DKIM protocols, adding a reporting function that allows senders and receivers to improve and monitor protection of the domain from fraudulent email.