Creating teams that represent your organizational structure is a good way to segment your communications and analytics. For example, by having teams from different product or service lines, you are able to communicate relevant content to each group and benchmark how engaged different teams are on Smarp.
Creating a team
To create a new team, simply navigate to the "Teams" tab under Users
Clicking the "Create new team" will prompt you to input the name of the team you want to set up. That's it!
Define team details
You can click on any team and further define details such as team name, member list and in some cases, mandatory channels for the team.
To add members to the team, simply use the "+ Add" button. You could either select your Smarp users by choosing them from the drop-down list, or searching by name or email of a user. On Smarp, a user can belong to multiple teams. For instance, your UK Sales Manager could be in team "UK" and team "Sales" at the same time.
Additionally, you could also define Essential and Default channels for a specific team. For example, you could make sure that the "Content Marketing" channel is an Essential channel for the "Sales" team so that they are always informed about the latest updates on your company's products. In this case, team member of "Sales" will be subscribed to the "Content Marketing" channel and do not have the option to unsubscribe from it. Alternatively, if you mark a channel as Default, team members are automatically subscribed to the channel in Smarp, but they have the choice to unsubscribe from it if they wish.
Below is how it looks from a "Sales" team member's perspective, when she customizes her channel subscription: