To make sure your users have visibility to the right content, you will now be able to set your most important channels as Essential or Default channels.
New users will be automatically subscribed to both Essential as well as Default channels. An Essential channel is one that users cannot unsubscribe from, whereas Default channels are those that users can freely unsubscribe from if they wish. Channels that are not listed as either Essential or Default will not auto-subscribe users and will thus act as opt-in only channels. Essential and Default channel settings can be set at the company and team level.
What does this mean for you?
As an administrator of your Smarp platform, you will need to go in and set your preferences in your Channel Settings page. New users will only be subscribed to your General channel before you go in and set your Essential and Default channels. Setting your Essential and Default settings will affect existing users by auto-subscribing them if they were not yet subscribed to the channels. Users can then proceed to unsubscribe from Default channels if they wish.
You will now be able to rename your General channel to better fit your organization, or archive it if you no longer require it. We do, however, suggest having a dedicated channel for the most important top-down messages to ensure visibility across your organization. You can also set more than one cross-company Essential channel (in the past, the General channel was the only channel that was mandatory for all users across the organization).