A channel manager is essentially someone who has normal admin rights, but at a channel level. This means that they can approve and submit posts for the channels they manage - effectively lightening the burden on platform administrators. They also have the ability to manage the users subscribed to their channels.
Additionally, a channel manager can access the analytics for the channels that they manage. This allows them to keep track on what content resonates with the subscribers of their channels. Access to analytics, coupled with their expertise ensures that the content stays relevant and their subscribers always have the best user experience possible.
Channel managers do not have access to platform-wide settings, as their privileges are strictly tied to the channels they manage. Thus, they do not have access to setting such as platform notifications, gamification and other platform-wide settings.
This allows you to maintain general administration of the platform with platform administrators all while distributing channel and content administration to the people that know it the best, your subject matter experts.
How to make someone a channel manager in Smarp
This is done on a channel level since your chosen person will be managing a specific channel.
First navigate to the company settings in Smarp and select 'Channels' and from there you can find a list of all your channels. If you hover over the correct channel, edit button becomes visible and you can click on this:
From here you can find an option to set someone a channel manager. Simply start typing their name in the box provided or select them from the drop down menu:
Once you have selected the right person to be a channel manager, simply click 'Save' to save your current selection.