Please note that the Channel Manager role is only available if it has been enabled for your company Smarp domain. Reach out to your dedicated Customer Success specialist from Smarp for assistance.
A channel manager is essentially someone who has regular admin rights, but on a channel-level. This means that they can approve and submit posts for the channels they manage. They also have the ability to manage the users subscribed to their channels and see Analytics for their channels.
Channel manager is essentially not a role, but a feature that adds some privileges to the regular user role. Channel managers see the My Channels tab on top of the menu bar where they can see and edit their channel settings. The same user can be the channel manager of multiple channels, and a channel can have multiple channel managers.
How to make someone a channel manager in Smarp
Assigning someone to be a channel manager is done on a channel-level, since your chosen person will be managing a specific channel.
Click on Settings from the top menu bar and select Channels. If your company domain is using Groups, remember to filter the settings to the correct group to see the correct channels. From the list of channels, find the channel for which you want to assign a user to be its channel manager and click on the channel name to open the Edit channel-window.
From the edit channel window, you can find the option called channel manager. To add someone as a channel manager, simply start typing their name in the provided box or select them from the drop down menu.
Click on the name of the person or people you want to add as channel managers. Once you have selected the right people, simply click Save at the bottom to save your current selection.
If you ever want to remove someone as a channel manager, you can easily navigate back to the channel where the person is a channel manager and remove them from the 'Channel manager' field. Update the channel settings and the person will no longer be able to manage that channel.
The channel manager will be able to see their own managed channels at the top of the channel list when creating a new post in Smarp so that they can easily create new content for their channels. Channel managers can publish posts in their own channels without approval and they receive Proposed post notifications for posts that are proposed to their channel.
Channel managers do not have access to platform-wide settings, as their privileges are strictly tied to the channels they manage. Thus, they do not have access to all Users or Company Settings for your company Smarp domain.
The channel manager role works best on its own, and not in conjunction with another Admin role. The Admin roles already have privileges that intersect with the channel manager, effectively rendering it useless as you can do all of the things a channel manager can as an admin.